「照片不像妳」!結帳被當賊 知名美式賣場挨批 - 大賣場
By Skylar DavisLinda
at 2011-08-27T01:15
at 2011-08-27T01:15
Table of Contents
新聞連結 : http://tw.news.yahoo.com/article/url/d/a/110826/8/2xlsz.html
知名美式賣場有嚴格會員制度,沒出示會員卡,即使有錢也不讓你進門,但現在卻傳出有
會員感覺到自己被當賊!一名彭小姐投訴,禮拜四到新竹知名美式賣場採購,在入口處接
受工作人員核對會員卡時,她順利入場,沒想到結帳時又出示一次會員卡,卻被櫃檯人員
質疑照片跟她本人不像,懷疑她冒用他人身分,彭小姐氣得向媒體投訴。知名美式賣場則
回應,將加強員工訓練,也對彭小姐感到抱歉!
投訴者彭小姐:「感覺我是小偷一樣,我去冒用人家身分一樣,我不是說我做賊,要讓你
像警察一樣盤問我。」
彭小姐氣炸了,8月25日生日當天,到新竹這家知名美式賣場賣場採購準備大肆慶祝,沒
想到結帳卻遭到拒絕,原因就出在於這張會員卡!投訴者彭小姐:「我跟那主任講過話以
後,結果主任跟我講,你確實不像,我那時脾氣就起來了」
就是這張會員卡裡的照片,遭賣場質疑跟彭小姐長得不像,彭小姐不甘心,當場拿出身分
證,賣場卻還是不領情。投訴者彭小姐:「你質疑我可以,我有拿第二證件給你看了啊!
我還主動說拿第二證件給他看,那你還不給我結帳,耽誤我時間,我跟你講說我在趕時間
了。」
到底長得像不像,比一比,會員卡裡的照片是短直髮,而彭小姐本人是金捲髮,照片裡的
眼睛比較大,本人眼睛稍微小一點,嘴巴也不大,照片裡的嘴稍微細長點,再與身分證相
比,頭髮就有明顯差異,是金色中長直髮。
實際到賣場走一遭,入口處,就有工作人員檢查會員卡,第一關,當時彭小姐順利入場出
了賣場準備結帳,櫃台人員又一次檢查會員卡,這一關,彭小姐就被擋下!回顧照片拍攝
時間,會員卡在去年2月申請,今年6月彭小姐補辦身分證,到了8月卻被說照片不像,一
年半時間,賣場認為照片差異有夠大。
知名美式賣場回應,對於彭小姐感到抱歉,將加強員工訓練,只不過,嚴格檢查卻造成消
費者不悅,恐怕問題不在於照相技術,而是服務態度。
============================================================================
只能說....去賣場消費還要被當賊,全世界應該只有台灣才會發生這種事吧...
--
知名美式賣場有嚴格會員制度,沒出示會員卡,即使有錢也不讓你進門,但現在卻傳出有
會員感覺到自己被當賊!一名彭小姐投訴,禮拜四到新竹知名美式賣場採購,在入口處接
受工作人員核對會員卡時,她順利入場,沒想到結帳時又出示一次會員卡,卻被櫃檯人員
質疑照片跟她本人不像,懷疑她冒用他人身分,彭小姐氣得向媒體投訴。知名美式賣場則
回應,將加強員工訓練,也對彭小姐感到抱歉!
投訴者彭小姐:「感覺我是小偷一樣,我去冒用人家身分一樣,我不是說我做賊,要讓你
像警察一樣盤問我。」
彭小姐氣炸了,8月25日生日當天,到新竹這家知名美式賣場賣場採購準備大肆慶祝,沒
想到結帳卻遭到拒絕,原因就出在於這張會員卡!投訴者彭小姐:「我跟那主任講過話以
後,結果主任跟我講,你確實不像,我那時脾氣就起來了」
就是這張會員卡裡的照片,遭賣場質疑跟彭小姐長得不像,彭小姐不甘心,當場拿出身分
證,賣場卻還是不領情。投訴者彭小姐:「你質疑我可以,我有拿第二證件給你看了啊!
我還主動說拿第二證件給他看,那你還不給我結帳,耽誤我時間,我跟你講說我在趕時間
了。」
到底長得像不像,比一比,會員卡裡的照片是短直髮,而彭小姐本人是金捲髮,照片裡的
眼睛比較大,本人眼睛稍微小一點,嘴巴也不大,照片裡的嘴稍微細長點,再與身分證相
比,頭髮就有明顯差異,是金色中長直髮。
實際到賣場走一遭,入口處,就有工作人員檢查會員卡,第一關,當時彭小姐順利入場出
了賣場準備結帳,櫃台人員又一次檢查會員卡,這一關,彭小姐就被擋下!回顧照片拍攝
時間,會員卡在去年2月申請,今年6月彭小姐補辦身分證,到了8月卻被說照片不像,一
年半時間,賣場認為照片差異有夠大。
知名美式賣場回應,對於彭小姐感到抱歉,將加強員工訓練,只不過,嚴格檢查卻造成消
費者不悅,恐怕問題不在於照相技術,而是服務態度。
============================================================================
只能說....去賣場消費還要被當賊,全世界應該只有台灣才會發生這種事吧...
--
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